User Guide

Easy to use instructions and full details on your backup service.
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User Guide
in PDF

Access your Online Backups

From a PC with a Dell Tech Concierge subscription:

  1. Open the Dell Tech Concierge Backup program from the start menu or desktop
  2. Simply click on the "Browse Backups" button from the Backup software

From a non-subscribed PC:

Download the Backup Browser software to browse and restore your online backups.

Backup Browser
for non-subscribed PCs
Windows XP, Vista, Windows 7, 8

Recovery Disk

Create a bootable CD, DVD or USB thumbdrive to restore your entire system hard drive from a local or network full system backup.

Recovery Disk Image

Forgot your password?

To reset your password enter the email address associated with your backup account. A new password will be sent to this email address.

Change your backup password

Your backup account password is used by the online and local backup software and backup browser. This password is separate from your Tech Concierge Account password.

Change your backup email

Your backup account is associated with an email address which you registered at the time of installing backup client. This email is separate from your Tech Concierge Account email. Use this form to change your email.

A confirmation email will be sent to your new email address. Please confirm within 48 hours for this change to take effect.